ASSET MANAGEMENT > Status & Inquiries > Service call status
This is used to view the details of both open and closed/completed service calls.
The information is updated automatically as service calls move through the process.
Related reports
Service Call Summary Screen
This screen shows a summary of the service calls that match the search filters at the top of the screen.
TIP: Use the check-box called "Include closed documents" at the top of the screen to include those service calls that have been closed/completed.
Double-click on a service call to drill into the details of that service call or use the [Quick search by document number] button at the bottom of the screen to jump right to a specific service call.
The search filters at the top of the screen determine which service calls will show in the browse list below. Click [SUBMIT THIS SEARCH] to display matching service calls.
When you return to this screen, SpendMap will remember your previous search. You can also save commonly-used searches for fast and easy access, using the "Quick/Saved Searches" drop-list.
Click [Add another search filter] to add new field to search by. You can add as many search filters as needed. Note the radio button to "Include ALL filters" (i.e. display documents that match all of the active search filters) vs. "Include ANY filters" (i.e. display service calls that match any of the active search filters).
Select [Start a new search] to clear all search filters (i.e. start over) or use the [Remove] button to delete individual search filters.
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Search Filters (top of screen)
